This information is collected for the purpose of responding to your concern. It will become a part of the public record and, although it is our policy to not routinely reveal the identity of complaints, it is subject to Freedom of Information and Protection of Privacy (FOIPP) and release pursuant to legal proceedings. Council is responsible for establishing policy, approving program funding, etc. and delegates day-to-day operations to staff. Council receives complete copies of all complaints for information only. If you have not been contacted within 72 hours regarding your concern OR if you are dissatisfied with the response, please contact the Department head responsible directly. For further information, contact the Director of Administrative Services at 815-5006.
In the event of an emergency situation, please do not use this form, and call 911 as required.
If your concern requires urgent public works’ attention, please contact Operations by phone:
During regular business hours, 8 a.m. to 4:30 p.m. 604.815.6868
Outside regular business hours 604.815.4040