This information is collected for the purpose of responding to your concern. It will become a part of the public record and, although it is our policy to not routinely reveal the identity of complaints, it is subject to Freedom of Information and Protection of Privacy (FOIPP) and release pursuant to legal proceedings. For further information, contact the General Manager of Corporate Services at 815-5006.
Council is responsible for establishing policy, approving program funding, etc. and delegates day-to-day operations to staff. Council receives complete copies of all Comments to Council for information. If you have not been contacted by a District staff member within 72 hours after submitting your concern OR if you are dissatisfied with the response, please feel free to contact the appropriate Department Head directly. Call our Reception staff at 604.892.5217 to be directed to the right person.
In the event of an emergency, please do not use this form. Call 911.
If your concern requires urgent Public Works’ attention, please phone Operations:
8 a.m. to 4:30 p.m. - 604.815.6868
24-hours - 604.815.4040