Squamish Service Skills Training

Thanks to a new partnership together with the Squamish Chamber of Commerce and Tourism Squamish, we’re launching a series of workforce training programs that are uniquely designed for Squamish businesses. Expect training programs for all levels of employees in the community, including front-line customer service staff, managers and executives. The program will help enhance employee engagement which has a direct impact on employee retention statistics and productivity.

Upcoming Training

The Squamish Business Excellence Series has a new workshop that will challenge everything you know about sales philosophy, customer engagement and increasing your business results. 

Topic: Sales is Service, Service is Sales  

Date: Tuesday, September 25, 2018
Time: 10 a.m. - 12 p.m.
Location: Aligned Collective  38085 Second Ave
Cost: $35 per person 

Ever wonder why people can't stand "sales" people but love great customer service? 

What you'll learn:

Two hours of hands on learning will fly by as facilitator Christine McLeod guides you through the sales and service journey from the point of view of a customer and a sales coach.
Whether you work face to face with customers, on the phone or via technology platforms, you will benefit from sharpening your skills in all the following areas:
Quickly establishing yourself as a trusted advisor
Using H.O.S.T as a guide for every customer interaction
Using interest-based problem solving to increase results
Moving from no to yes- handling common objections
Reading visual and tone cues to know when to move forward
Using metrics and goals to evaluate yourself and your team
Become a more confident and successful sales associate
 

 This workshop is made possible thanks to an economic development partnership between the Squamish Chamber, the District of Squamish and Tourism Squamish, with funding from the Province of BC.

Meet your Facilitator

Christine McLeod has been leading teams, developing training and managing business operations in the Sea to Sky corridor for over 20 years. She offers leadership expertise and facilitation to both
small and large businesses with a mission of inspiring everyday leadership at all levels in the Squamish community. With a background in retail, hospitality, tourism, and customer facing operations, Christine has been recognized locally and nationally for her innovative programs and visionary leadership. She has called Squamish home for over 13 years and Whistler prior to that for 11 years. When she is not developing unique programs for business she can be found bringing that same passion and innovation to Squamish Elementary and Ecole les Aiglons PACs, the Squamish BMX club and after school leadership programming for young Squamish leaders. 

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