How to Create an Account & FAQ

The District of Squamish has launched a new online and mobile-friendly registration system for all Squamish Recreation Services programs and activities. The new user-friendly system is fast, flexible and easy to use with enhanced features that will allow customers to create their own passwords, search programs by topic or age category, and access family member’s account details with ease.

A new account will be required in order to register for Winter 2022 programs, as SquamishLive.ca Login ID and Family PINs will be retired along with the SquamishLive system.

REMINDER: Please click the verification link sent to you via email to finish your account creation. This step is necessary to register for programs.

New Registration Software FAQ
Why is the District launching a new recreation registration system?

The current software system that is used for registrations and facility bookings is being retired. The District is implementing a new mobile-friendly system that includes many new features and benefits for our customers.

Where do I go to register for an account?

Click here to register for your new account. 

Please clear your browsing data on your web browser (Google Chrome, Safari, Microsoft Edge, etc.) prior to registration.

Google Chrome is recommended. 
Do I have to register for a new account?
  • An account is required in order to register for programs beginning with our Winter 2022 Program Guide.
  • An account is not required if customers only want to pay to drop in to swim or skate, conditional to current Provincial Health orders.
  • User group accounts (Fields, Arena, Pool, and School District 48) will be created by our Booking Coordinators.
What do I need to register for my account?
  • Email address
  • Name
  • Date of Birth
  • Phone number
  • Mailing address including postal code
How do I know my account has been created?

An email confirmation will arrive in your inbox to confirm your new account details. Please allow up to a few minutes for your new account information to arrive.

Follow the link in the email to finish setting up your account.

If the email does not arrive to your inbox, please be sure to check your spam or junk folder.

Can I choose my own user name and password?

Yes! The user name for your individual or family account is your email address. One of the benefits of the new system is that you can choose your own email address and password associated with your individual or family account.

I created a login but I forgot my password. How can I access my account?

If you have forgotten your password, click the ‘Forgot Password’ link on the login page. A temporary password will be sent to the email address we have on file. Once you log in using your temporary password, you will be prompted to create a new permanent password.

What is a Primary Contact?

A primary contact is the primary account holder, such as a parent, who has the ability to see all account members associated with a family account. When you are editing your family account, you can check the primary contact box to assign the “primary contact”.

Are accounts required for each of my family members?

Yes. Each family member will need to be added to your account. The full name, date of birth, phone number and mailing address are required for each family member account created. If the phone number and mailing address of a family member are the same as the Primary Contact (primary account holder or parent), the system will autofill this information for you.

Be sure to add your family members to your account by December 8 so you can register them in the Winter programs.

Will my Client ID and Family PIN number from the old system work with the new system?

No. With our new registration system Client ID’s and Family PIN numbers will no longer apply. When you register, you will be prompted to create a new account and you will sign-in using your email address and a password that you create.

What happens to my multi-visit cards and memberships?

You MUST create a new account before we can transfer any existing memberships and/or punch passes to it. To register click here.If you know you have a multi-visit card on your old account, once you have created your new account, please email recreation@squamish.ca.  A Customer Service team member will then transfer your remaining visits to your new account when we launch the membership/scanning in this new system.

Will I be able to use my account credits in the new system?

Yes, you will be able to use your credits in the new system and to do so you MUST create a new account before we can transfer your remaining amount. To create an account click here.  Once you have created your account, please let us know by sending an email to recreation@squamish.ca. Once you let us know that your account has been created, a Customer Service team member will transfer the credits to your new account.


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