Fees and Memberships

MEMBERSHIPS

We will not be selling any multi-visit memberships for Fall 2020. This includes 10 & 20 visit cards as well as 1 month, 3 month and 1 year memberships.

Customers with existing 10 & 20 visit cards can use them to book spots in the lane swimming or aquafit sessions. To do this, call us at 604.898.3604. As long as a spot is available, we will book you into the time you’d like and remove one visit from your card (the same thing we’d do if you forgot your swipe card in the past). These visit cards do not expire.

I already have a membership, what is going to happen to it?
Recreation Services placed a hold on all 1 month, 3 month and 1 year memberships that were current the day we closed.  That means the remaining value of your membership on March 16, 2020 hasn’t changed. These memberships will remain on hold for you until the Province is able to move into Phase 4 of the COVID Re-Start program. If you are happy to leave your membership on hold, you’re done - you don’t have to do a thing. When the Province moves to Phase 4, we’ll reactivate all memberships at the same value as of March 16.

Can I use my membership to book a swim online?
Memberships cannot be applied to online registrations at this time, which is how all pool access will be organized this Fall.  Unfortunately, the online system requires payment to complete a transaction.

I do not want to leave my membership on hold. What are my options?
If you’d prefer to not leave your membership on hold, the following options are available:

  1. Under $50 value remaining
    1. Request a refund cheque. 
    2. Request a credit be put on your account.  This credit will automatically apply itself to any online registration (swimming and all other programs) you do with Recreation Services this Fall. If you choose this option, any remaining membership credit will expire on December 31, 2020 and refund cheques will not be issued.
  2. Over $50 value remaining
    1. Request a refund cheque. No portion of this can be applied as a credit on your account.

The remaining value of memberships is calculated based on how many days remained as of March 16, 2020.  We are able to tell you the remaining value of your membership – just give us a call at 604.898.3604.

Refund cheques take approximately two weeks to process and are then mailed via Canada Post. If requesting a refund, when you call, please confirm that we have your correct mailing address - including postal code - on file.

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