Ice arena Reopening FAQ

Brennan Park Arena is now open for public skates and lessons with new COVID-19 safety measures in line with current Vancouver Coastal Health, Provincial Health Authority and British Columbia Recreation and Parks Association (BCRPA) Restarting Guidelines.

What you should know:

• All arena and program registrations must be made in advance. Drop-in visits are not permitted at this time.
• Online registration is preferred. To register online, visit squamishlive.ca to register for a skate session. Phone registration may also be made by calling our Customer Service team at 604.898.3604.
• Registration opens each Friday at 8 a.m. for sessions taking place the following week.
• ‘Bubble’ skates are limited to 45 minutes with a maximum of 18 patrons on the ice at any given time. A bubble is defined as a group of six people or less who are from the same household or social circle. Children 12y and under must attend with an adult 16y or over.
• Access to arena washrooms will be limited to a maximum capacity of one person in the washroom at any given time.
• Please bring your own skates. Skate rentals are not available at this time.
• Grippers and skate aids are available for those that need them and will be sanitized after each use.
• Please bring your own water bottle. Water fountains remain closed.
• Physical distancing will be required at all times.
• Wearing a mask in common areas is highly recommended.

Need help with online booking?
Click here to view our step-by-step guide. 

Visiting the Arena:

Do I have to register?
Yes. All arena users will be required to register in advance. Drop-in visits are still not permitted at this time.

What if I do not have a login ID or Family PIN?
Please call the Brennan Park Recreation Centre customer service desk at 604.898.3604 and you will be set up with a login ID and Family pin to register.

I already have a membership, what is going to happen to it?
Recreation Services has placed a hold on all one-month, three-month and one-year memberships that were current as of March 16, 2020. That means the remaining value of your membership on March 16, 2020 has not changed. Your membership will remain on hold for you until the Province moves to Phase 4 of the BC Restart Plan at which time your membership will automatically be reactivated.  If you would prefer a refund, please contact the Brennan Park Recreation Centre Customer Service team at 604.898.3604

I have an existing 10 & 20 visit card, can I still use those visits?
Customers with existing 10 & 20 visit cards can use them to book spots skate sessions. To do this, please contact our Customer Service team at 604.898.3604. As long as a spot is available, we will book you into the time you’d like and remove one visit from your card (the same thing we’d do if you forgot your swipe card in the past). These visit cards do not expire. (Individual visit cards are only applicable to individual skate sessions such as Skate – Senior Rate, Family visit cards can be used towards bubble skate sessions)

Can I use my membership to book a skate online?
Memberships cannot be applied to online registrations at this time, which is how all arena access will be organized this Fall. Unfortunately, the online system requires payment to complete a transaction. For more details please visit our Fees and Membership Page

I’ve registered for a skate, how do I proceed to the arena?
All arena users will be asked to enter Brennan Park Recreation Centre through the main lobby entrance doors (on the arena side of the facility), where a greeter will ask COVID-19 screening questions. Please do not enter the building until 10 minutes before your skate. When asked to enter, arena users will immediately proceed to the arena lobby entrance. Staff will meet you to review the arena rules, confirm your registration, and check your name off the attendance list. Please arrive at your registered time. Late entry will not be permitted.

What are the new rules for visiting the arena?

• Please maintain a 2-metre physical distance from staff and other patrons who are not in your “bubble”. Physical distancing is mandatory in the lobby and on the ice.
• Bring your own equipment, but only what you need.
• ‘Bubble’ skate sessions are limited to three groups of six people, for a total of 18 skaters. A 'bubble' is defined as six people or less from the same household or social group.
• Please bring your own pre-filled water bottle. Water fountains remain closed.
• Please follow all floor markings when entering and exiting the arena lobby in a one-way flow of traffic.

Will the dressing rooms be open?Dressing rooms are not available during public skates and lessons. Please come dressed and ready to skate. The arena lobby staging area may be used to put on and take off skates or skate guards, and helmet.

Will there be access to washrooms?Yes. Access to all washrooms will be open during skate times with a maximum capacity of one person at a time.

What will skate sessions now look like?
Skate sessions will look a lot like traditional public skates in terms of flow of traffic on the ice. Please maintain a 2-metre physical distance from staff and patrons who are not in your ‘bubble’ both on the ice and in the lobby areas. Please follow directional floor markings in lobby and arena areas to support a one-way flow of traffic through the facility.

What is a ‘Bubble’ skate?
A ‘Bubble’ is defined as a group of six people or less who are from the same household or social circle. Each ‘Bubble’ skate will be 45 minutes long with a maximum of 18 patrons on the ice. Children 12y and under must attend with an adult 16y or over.