Recreation Credit & Refund Policy

Credit & Refund Policy

  • Credits will be valid for 12 months (1 year) from date of issue. 
  • No credits or refunds will be issued after the 12 month period.
  • An administrative fee of $10 will be charged for refund cheques requested by client.
  • “Group” programs (ie. Group Swims, Group Skates) are non-refundable. We will help you rebook an alternate time if one is available. Call 604.898.3604.
REGULAR PROGRAMS:

Full Refund: A full refund of course registration fees will be issued when a program is cancelled by Recreation Services or a registrant withdraws at least three full calendar days prior to the start of the first class. Refunds will be processed via cheque or credited to your account with Recreation Services. No refunds will be credited to debit or credit cards.

Prorated Refund: If you or your child is sick at any time during the program, please stay home. Phone 604.898.3604 before the session starts to tell us that you will not be attending and we will provide you with a prorated refund.

Partial Refund: Partial refund (fee for first class deducted) of a course registration fee will be issued when a registrant withdraws from a course for any reason less than three full calendar days prior to the start of the first class and up to the start of the second class.

No Refund: No credit or refund will be issued after the start of the second class unless for medical reasons. 

A medical certificate is required unless exempted by the Director of Recreation Services. 

Program materials/manuals are non-refundable.

CAMPS, AQUATICS AND SPECIALTY PROGRAMS

This includes, but is not limited to the following: Bus Trips, Summer Camps, Mountain Bike Camps, Spring Break Camps, Winter Holiday Camps, Pro-D Day Camps, LEAP Camps, Water Safety Instructor Classes, Standard First Aid, National Lifeguard, Bronze Star, Bronze Medallion, and Bronze Cross.

Full Refund: Full refund of camp registration fees will be issued when a registrant withdraws five full calendar days prior to the start date of the camp.

Prorated Refund: If you or your child is sick at any time during the program, please stay home. Phone 604.898.3604 before the session starts to tell us that you will not be attending and we will provide you with a prorated refund.

No Refund: No credits or refunds will be issued if less than five full calendar days' notice is given unless for medical reasons. 

A medical certificate is required unless exempted by the Director of Recreation Services.

Materials/manuals are non-refundable.

LATE PICK UP

Please be on time to pick up your child from camp/programs. There is a $5 charge for the first 15 minutes past the end of the camp. After 15 minutes, the charge is $1 per minute.