Bylaw Complaint Process

Bylaw complaints can be made by telephone or using the online form below.

To submit a Bylaw complaint by telephone call 604-815-5067. 

To submit a Bylaw complaint online, the following information is required:

  1. Your first and last name 
  2. Your address
  3. Your phone number
  4. The address of the alleged violation or concern
  5. A brief summary of the problem as well as any involvement you may have had in resolving the matter

Anonymous complaints will not be investigated. The identity of the complainant and the identifying information will not be disclosed publicly or to the alleged offender, except as required by law. Situations where a complainant’s identity or alleged offender’s enforcement history may be disclosed include:

Enforcement policy

Our matters are resolved informally as much as possible. Our primary focus is always education and facilitating voluntary compliance wherever possible. However, compliance or enforcement based on education and warnings is not appropriate in all circumstances. More direct enforcement approaches, including immediate ticketing may occur. View the Bylaw Enforcement Complaint Policy for more details. 

The Bylaw Enforcement Officer will follow up on your report/complaint and will investigate as soon as possible. Please keep us apprised of whether a situation changes - for better or worse. If it is determined that a bylaw violation has occurred, the Officer will work with the violator to reach a resolution to the issue. As the complainant, you will be advised of the outcome.

Contact us

Phone: 604-815-5067
Hours of operation: Monday to Sunday 8:30 a.m. to 4:30 p.m.

After hours, phone RCMP non-emergency: 
604-892-6100

 

Your patience with Bylaw Enforcement matters is appreciated.

 

Personal information collected through this form  is only collected for the purpose of processing bylaw complaints. The collection, use and disclosure of personal information is subject to the provisions of the Freedom of Information and Protection of Privacy Act.  Personal information collected through this form will only be used for the purpose of bylaw complaints. The information collected will be retained and disposed according to the District of Squamish Records Management Bylaw No. 2622, 2019 and the District of Squamish Records Classification and Retention Schedule. If you have any questions, please contact the Information and Privacy Supervisor at 604-815-4948.