Login or Create an Account
Our registration software allows customers to create their own passwords, search programs by topic or age category, register online and access family account details with ease.
An account is required to be able to register for programs, purchase memberships or book a rental. There are two vital steps to complete:
- Creating your new account (using the button below)
- Clicking on the verification link sent to you via email as soon as you create your new account. If you do not do this second step, your account will not be active.
Registration FAQ
- Please clear your browsing data on your web browser (Google Chrome, Safari, Microsoft Edge, etc.) prior to registration.
- Google Chrome is recommended.
- Registration begins at 8:00 a.m.
- Your system may need to be refreshed at 8:00 a.m. if you logged in too early.
- Make [email protected] a Safe Sender to ensure your waitlist notifications, or emails sent about what to bring to class, are not ending up in your junk or spam folders.
- Waitlist notifications appear with the Subject: Pending Confirmation Details
- To find the next season’s programs, change the start “Date Range” filter to the Registration Day 1 date. Do not change the end field.
- Programs appear in order of start date so all the current season’s programs continue to display.
- You may still need to scroll down the list of courses until you find the next season’s programs.
- Programs are visible online the week before Registration Day 1.
- Use this time to practice navigating, see all that is on offer and make sure everything in your account is working well for you before Day 1.
- What you see on your desktop is slightly different on your cell phone – practice navigating on the one you’ll be using
- Customer Service experiences a notable increase in phone call volume on Registration Days and return phone messages in the order received.
- “Waitlist Not Available” message
- If you get this message when attempting to waitlist for a program, it means the 20 waitlist spots are full. You can check back at a future time to see if waitlist spaces come available for that particular course.
- Log into your account
- Click on the Primary Contact’s profile
- Scroll down to the Schedule section
- Check off all the family members you’d like to have appear on the Schedule
- On your cell phone, you will see the current week
- On your desktop, you will see the full month
- You can navigate week to week or month to month with the arrows < >
- Defaults to the Calendar View. Try the List View to see a different format.
- Be in the Family Schedule
- Switch to List View
- Click on “Actions” column beside the program name
- Select “Add to Calendar”
- Be in your child’s profile. You know you’re in their account when their name appears at the top of your screen.
- Scroll down to select “Activity Outcomes”
- Be in the Family Schedule (FAQ-How do I look up my Family Schedule)
- Switch to List View
- “Actions” column beside the program name
- Hit print
Create an Account FAQ
- An account is required in order to register for programs.
- An account is not required if customers only want to pay to drop in to swim or skate.
- User group accounts (Fields, Arena, Pool, and School District 48) are created by our Booking Coordinators. Contact [email protected]
- Email address
- We highly recommend that each Family Account only have one email address. If you put individual email addresses for different family members, you risk missing notifications about things like waitlist spots coming available.
- Name
- Date of Birth
- Phone number
- Mailing address including postal code
- An email confirmation will arrive in your inbox to confirm your new account details. Please allow a few minutes for your new account information to arrive.
- Follow the link in the email to finish setting up your account.
- If the email does not arrive to your inbox, please be sure to check your spam or junk folder.
- Set [email protected] as a safe sender
- If you can’t find the email, please call us at 604.898.3604
If you have forgotten your password, click the ‘Forgot Password’ link on the login page. A temporary password will be sent to the email address we have on file. Once you log in using your temporary password, you will be prompted to create a new permanent password.
A primary contact is the primary account holder, such as a parent, who has the ability to see all account members associated with a family account. The Primary Contact is able to see all family member’s registration details on one Schedule. When you are editing your family account, you can check the primary contact box to assign the “primary contact”.
After you have clicked your verification link, then you add each family member to your account. The full name, date of birth, phone number are required for each family member. If family members have the same phone number and mailing address as the Primary Contact, the system will autofill this information for you.
We highly recommend that each Family Account only have one email address. If you put individual email addresses for different family members, you risk missing notifications about things like waitlist spots coming available.
Customer Service staff are happy to help. Drop by the front desk or call 604.898.3604.
Waitlist FAQ
In each client’s profile, you can scroll down to the Attendances section to see a list of what you are waitlisted for, registered in, withdrawn/canceled out of, and pending confirmation in order of newest activity to oldest. (as pictured below)
You can see the Event ID and the Event start time so that you know which exact sessions you are registered in/waitlisted for.
If you ONLY WANT TO SEE WAITLISTS, switch to the Waitlist (Online) view in the top right hand corner of the Attendances section. You have the two view options to choose from, Attendance (Online) which brings up everything or Waitlist (Online) which only shows waitlists and pending confirmations.
Admission Fees and Customer Service
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