Bylaw Complaint Process

Bylaw complaints can be made by telephone, using our online feedback form, in writing by fax or email, or in person at the RCMP Detachment, Municipal Hall or the Animal Control and Pound Office.

When submitting a Bylaw complaint, please provide the exact address where the alleged violation has occurred. We are unable to attend complaints based on a description of a house or general area.

Anonymous complaints will not be investigated

You must identify yourself when making a complaint. Anonymous complaints are not accepted. The identity of complainants is always confidential unless the complainant has agreed to be identified or unless an order has been made by the Provincial Freedom of Information Commissioner. In almost all cases, the Privacy Commissioner has sided with municipal policy and not allowed the release of complainant information. Occasionally, it may be necessary to provide evidence as a witness at an adjudication hearing or in Provincial Court should Officers be unable to determine that a violation occurred without the evidence of the complainant or witness. This is done as a last resort. A complainant would normally be informed of this requirement at the time of the initial complaint or during the investigative process. 

Enforcement policy

Our matters are resolved informally as much as possible. Our primary focus is always education and facilitating voluntary compliance wherever possible. However, compliance or enforcement based on education and warnings is not appropriate in all circumstances. More direct enforcement approaches, including immediate ticketing may occur. View the Bylaw Enforcement Complaint Policy for more details. 

The Bylaw Enforcement Officer will follow up on your report/complaint and will investigate as soon as possible. Please keep us apprised of whether a situation changes - for better or worse. If it is determined that a bylaw violation has occurred, the Officer will work with the violator to reach a resolution to the issue. As the complainant, you will be advised of the outcome.

View contact information for the Bylaw Department.

Your patience with Bylaw Enforcement matters is appreciated.