Bylaw Complaint Process

Bylaw complaints can be made by telephone or using the online form below.

To submit a Bylaw complaint by telephone call 604.815.5067. 

To submit an Bylaw complaint online, the following information is required:

  1. Your first and last name 
  2. Your address
  3. Your phone number
  4. The address of the alleged violation or concern
  5. A brief summary of the problem as well as any involvement you may have had in resolving the matter

Anonymous complaints will not be investigated. The identity of complainants is always confidential unless the complainant has agreed to be identified or unless an order has been made by the Provincial Freedom of information Commissioner. It will only be shared when required by the Freedom of Information Act -- if your complaint is part of a legal case, audit or similar process. 

 

Enforcement policy

Our matters are resolved informally as much as possible. Our primary focus is always education and facilitating voluntary compliance wherever possible. However, compliance or enforcement based on education and warnings is not appropriate in all circumstances. More direct enforcement approaches, including immediate ticketing may occur. View the Bylaw Enforcement Complaint Policy for more details. 

The Bylaw Enforcement Officer will follow up on your report/complaint and will investigate as soon as possible. Please keep us apprised of whether a situation changes - for better or worse. If it is determined that a bylaw violation has occurred, the Officer will work with the violator to reach a resolution to the issue. As the complainant, you will be advised of the outcome.

Contact us

Phone: 604.815.5067
Hours of operation: Monday to Sunday 8:30 a.m. to 4:30 p.m.

After hours, phone RCMP non-emergency: 
604.892.6100

 

Your patience with Bylaw Enforcement matters is appreciated.