District of Squamish 2016 Customer Service Review launched

How often do you contact the District of Squamish? How do you receive information from the District of Squamish? These are just some of the questions being asked by the District of Squamish Customer Service Team as part of the 2016 Customer Service Review. A survey has been launched online here.

The review is part of the District’s Delivering Outstanding Service program which was established in 2012 to improve service levels and create a customer service policy for all District staff. The program was recognized two years later with a national municipal award of excellence from the Canadian Association of Municipal Administrators.

“The goal of Council and staff is to be a progressive, forward-thinking, service driven organization”, says District of Squamish Chief Administrative Officer Linda Glenday. “A large part of our ability to improve comes from your feedback; we are always learning, always listening and always striving to do better.”

The 2016 survey looks at how often residents interact with the District, preferred methods of interaction, reasons for interaction and the quality of the interactions themselves. Results from the survey will be used to further examine and improve the District’s level of service as well as identify areas for improvement.

Click here for more information on the Delivering Outstanding Service Program, to view the customer service policy and to participate in the 2016 Customer Service Review.

March 18, 2016